Hoverboard Help & Troubleshooting
Needing service for your Hoverboard? Well you’ve found it!
We sell thousands of Hoverboards every month and rarely have any technical issues, however for your convenience we have compiled a list below of the most common Hoverboard issues. Most of these can be easily resolved by simply re-calibrating the Hoverboard by following the directions below. If you still have any additional questions or concerns, please contact our support team.
Before reporting a problem try to calibrate your hoverboard with these few simple steps:
Hoverboards, occasionally need to be calibrated from time to time so it’s important that you learn how to calibrate your hoverboard. If the Hoverboard is not balancing properly, your indicator light flashing red, one side is not functioning, or any other issue while riding, then re-calibration should resolve your troubles.
In order to reset or re-calibrate your Hoverboard follow the steps below.
**Do NOT apply pressure to the foot pads while performing any of these steps, as doing so will damage the gyro sensor boards and will NOT be covered under warranty.
- Turn off your Hoverboard
- Place the Hoverboard on hard & level surface, ensuring the foot-pads are absolutely level with the ground. This is essential for proper calibration!
- Without moving your hoverboard, press and hold the power button for 5-8 seconds, until the lights start flashing. Then release the power button.
- Let the lights flash for about 20-30 seconds and then quickly press the power button just once. This will turn the Hoverboard off.
- The Hoverboard is now reset and ready to be turned on and driven.
NOTE: You may have to repeat the above process multiple times in order to fully reset and calibrate your Hoverboard. For example, you may have to go through the process 3 times in a row before the calibration fully takes effect.
Plug the charger into the wall outlet, and ensure the green LED on the charger is illuminated. You will then notice at the end of the charger cable that there is a small groove on the plastic connector that plugs into the Hoverboard. This groove MUST be aligned with the notch inside the charging port on the Hoverboard. DO NOT force the charger into the Hoverboard, as broken charging pins ARE NOT covered under warranty. The charger should go in smoothly and effortlessy.
Test if Your Hoverboard Charger is Broken
To find out if your hoverboard charger is broken, check the information below.
1. Plug the charger into the wall. It should have a green LED light.
2. Then plug the charger into the Hoverboard. The green LED light should now turn red.
2a. If the LED light on the charger goes to Red. Then charge your Hoverboard for 2-3 hours. This should give you a full battery.
2b. If the light remains green. Your Hoverboard is either fully charged, or may have a defective battery or a loose charging port inside the Hoverboard.
2c. If there is no light. Your charger will probably need to be replaced or there is no electricity going to the outlet you are using.
If the charger light stays green and there is no red light when the charger is plugged into the vehicle and into the wall this could be caused by many things. It could be from new batteries that have never been used and have a full charge, worn out batteries with low Voltage that need to be replaced, a loose wire or defective connector between the battery pack and charger port, a defective charger port or battery charger plug, a burned out fuse in the charger, or the MOST COMMON reason being a defective battery charger.
If your Hoverboard is under warranty still, please contact our support department for assistance.
As long as the Hoverboard is still under the warranty period, and related to a manufacturer issue/defect and NOT caused by the rider or neglect. Please contact our support department and let us know your Name, Order #, and the issue you are experiencing. We will then review your information and respond with further instructions including the return address to our Repair Center. All warranty repairs are generally completed within 2-3 days of receiving the defective unit back and the cost of all parts/labor are included under the warranty. NOTE: ALL SHIPPING CHARGES MUST BE PAID BY THE CUSTOMER.