General Shipping Details
Once your package has shipped from our warehouse, you will receive an email notifying you with the UPS tracking information.
Delivery is ALWAYS FREE via UPS!
In-stock Hoverboards are processed and shipped out the sameday via UPS GROUND (weekends excluded) if ordered before 4pm CST, however some orders may take additional time for fraud/security verification.
**NOTE: WE CURRENTLY CAN NOT SHIP TO AK/HI WITH OUR FREE SHIPPING OPTION. PLEASE E-MAIL SUPPORT AND REQUEST A SHIPPING QUOTE.
We ship all Hoverboards by UPS GROUND and delivery usually only takes 1-4 business days depending on your destination. If you do not receive a tracking number withing 3-days of placing an order please check your spam folder or contact [email protected]
We cannot make changes to your shipping address once a package has been shipped, and Hoverboards.com is not liable for packages lost due to incomplete or inaccurate addresses. All orders reported as “delivered” by our shipping company (UPS) are considered delivered and Hoverboards.com cannot be made liable of non-delivery in this case.
The most common shipping issues that can occur are:
Lost in transit
If your package has not moved in transit for 3 days, please contact [email protected], and we will file a trace investigation with the carrier.
If your package states delivered but cannot be found, please follow these steps:
- Check around the residence.
- Check with neighbors or building management.
- If still not found, please email [email protected] regarding your mis-delivery, and we will open a trace investigation with the carrier.